Terms of service

Last updated: August 17, 2026

These Terms of Service govern your use of our website and the purchase of products and services from our store. By using our website or placing an order, you agree to these terms.

1. Our Products

We offer dolls, plush toys, and related products for wholesale customers, retailers, brands, and other businesses.

Product images are provided for reference. Colors, sizes, materials, packaging, and other product details may vary slightly depending on the product.

For custom products, specifications will be confirmed with the customer before production begins.

2. Wholesale Orders

Wholesale orders may be subject to minimum order quantities (MOQ), product availability, production requirements, and other conditions.

For large or custom orders, we may provide a quotation before the order is confirmed.

An order is considered confirmed after the relevant product details, quantity, pricing, payment terms, and other applicable conditions have been agreed upon.

3. Pricing and Payment

Prices may vary depending on product type, quantity, customization requirements, packaging, shipping method, and other factors.

For wholesale orders, the final price and payment terms will be confirmed before the order is processed.

Unless otherwise agreed in writing, customers are responsible for applicable taxes, duties, customs fees, and other charges imposed by the destination country.

4. Product Availability

Product availability may change without notice.

If a product becomes unavailable after an order is placed, we will contact the customer to discuss an appropriate solution.

5. Custom Products

For customized products, customers are responsible for reviewing and approving product specifications, designs, colors, sizes, packaging, and other details before production begins.

Once production has started, custom orders generally cannot be cancelled or changed unless otherwise agreed.

6. Shipping

Shipping times and costs may vary depending on destination, order size, shipping method, customs clearance, and other circumstances.

Please refer to our Shipping Policy for additional information.

7. Returns and Refunds

Returns, replacements, and refunds are subject to our Refund Policy.

Customers should contact us as soon as possible if products arrive damaged, defective, incorrect, or incomplete.

8. Website Use

You agree to use our website only for lawful purposes.

You may not use the website to engage in fraudulent activity, interfere with website operations, attempt unauthorized access, or violate applicable laws.

9. Intellectual Property

All website content, including text, images, logos, graphics, and other materials, is owned by or licensed to us unless otherwise stated.

You may not copy, reproduce, modify, distribute, or use our website content for commercial purposes without our prior written permission.

10. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for losses caused by circumstances beyond our reasonable control, including shipping delays, customs delays, natural disasters, carrier disruptions, or other events outside our control.

11. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have questions about these Terms of Service, please contact us through our Contact Us page.