Refund policy

Refund Policy

Last updated: August 17, 2026

We want our wholesale customers to receive their orders in good condition and as described. Please review the following policy before placing an order.

Damaged or Defective Products

If products arrive damaged or have a manufacturing defect, please contact us within 7 days of delivery.

Please provide:

* Your order number
* Photos or videos showing the issue
* Photos of the outer packaging, if applicable
* A description of the problem

After reviewing the information, we may offer a replacement, partial refund, or other appropriate solution depending on the circumstances.

Incorrect or Missing Items

If you receive incorrect products or items are missing from your order, please contact us within 7 days of delivery.

We will review the order and, where appropriate, arrange a replacement or refund for the affected items.

Change of Mind

Because we specialize in wholesale orders, we generally do not accept returns simply because a customer changes their mind, orders the wrong quantity, or no longer needs the products.

Please carefully confirm product specifications, quantities, colors, sizes, and other order details before placing a wholesale order.

Custom Orders

Custom-made products, personalized products, and products manufactured according to customer specifications are generally non-refundable and non-returnable once production has started, unless the products have a confirmed manufacturing defect or do not match the approved specifications.

Before production begins, we may confirm product details, artwork, colors, sizes, packaging, and other specifications with the customer.

Customers are responsible for reviewing and approving these details before production.

Returns

If a return is approved, we will provide return instructions.

Customers should not send products back without receiving return instructions from us first.

Unless the return is due to our error or a confirmed product defect, return shipping costs may be the responsibility of the customer.

Refunds

Once a refund is approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

Order Cancellations

Cancellation requests should be submitted as soon as possible.

For orders that have not entered production or shipment, we may be able to cancel the order.

Once an order has entered production, has been customized, or has been shipped, cancellation may not be possible.

Contact Us

If you have questions about returns, refunds, damaged products, or order issues, please contact us through our Contact Us page and provide your order number and relevant details.