Shipping policy

Shipping Policy

Last updated: August 17, 2026

We ship wholesale doll orders from China to customers worldwide.

Order Processing

Orders are processed after payment and order details are confirmed.

For in-stock products, orders are generally prepared for shipment within 3–7 business days.

Custom or large wholesale orders may require additional processing time. We will confirm the estimated production and shipping schedule with you before shipment.

Shipping Methods

We work with international shipping carriers and logistics partners to provide shipping solutions based on the destination, order size, product type, and customer requirements.

Available shipping methods and shipping costs may vary by destination and order.

For wholesale orders, please contact us for a shipping quotation before placing your order.

Estimated Delivery Time

Delivery times vary depending on the destination, shipping method, customs clearance, and other circumstances.

Estimated delivery times will be provided with your shipping quotation or order confirmation.

Please note that shipping delays may occur due to customs clearance, weather, holidays, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated based on factors including destination, package weight, volume, shipping method, and order quantity.

For wholesale orders, shipping costs will be confirmed before shipment.

Customs, Duties and Taxes

International shipments may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

Unless otherwise agreed in writing, these charges are the responsibility of the customer.

Customers are responsible for providing accurate shipping and customs information required for delivery.

Address Changes

Please make sure your shipping information is accurate before submitting your order.

If you need to change your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been shipped.

Damaged or Missing Orders

If your order arrives damaged or appears to be missing items, please contact us as soon as possible and provide your order number and clear photos of the package and products.

We will review the situation and work with you to find an appropriate solution.

If you have questions about shipping or would like a shipping quotation for a wholesale order, please contact us through our Contact Us page.